Backtesting session will not load

1. Refresh the page and sign in again if your session expired.
2. Confirm the market and date range are available in the create-session picker.
3. Try a shorter date range or a different ready market.
4. From Backtesting, open Historical Data Manager and refresh availability if your plan includes downloads.
5. If the workspace opens but the chart stays blank, wait for loading to finish, then try Start Replay again.

Still stuck? Email support with the market, dates, and a screenshot of any error message.