Troubleshooting

Backtesting session will not load

What to try when Create Session or replay fails to open.

Historical data or date unavailable

Why a market or date may be missing from Create Session.

Chart or replay controls not responding

Fix unresponsive play, Place Order, or timeframe controls.

I cannot access my account

Sign-in, verification, and recovery steps when you are locked out.

Billing or subscription issue

What to do when upgrade, portal, or plan status looks wrong.